Please send an email to to initiate the Return Request and include the following information: Name, Order #, Reason for Return.Ī reply email with return approval will be sent within 2 business days and will include return instructions.
To open a return request please see instructions below : Ink Genie's outstanding return policy covers defects for the life of the print cartridge. All ink cartridges must be returned with the original box and all dates on ink cartridge must match our shipping records for a refund. Please keep all original packaging in case the item needs to be returned. Upon approval by Ink Genie a shipping label will be forwarded to your email address on file to return. This information is needed to assess an item for defects or damage. To open a return or replacement request for a defective item, please have a copy of your Supplies Status Page, generated from your printer, as well as pictures of the damaged item and/or printing error. If the item is returned materially different from how it was sold, the item will be subject to a 50% restocking fee as the item can not be sold in its original form. Items returned different than how they were received: Expired ink cartridges can not be returned. If the item(s) is returned after the 30 days return policy expires and in the same condition as it was shipped a restocking fee of 20% will be deducted from the refund. Unopened items returned after 30 days of receipt: Unopened and undamaged products can be returned to Ink Genie at the buyer's expense within 30 days of the receipt date.
Should you receive such product and find it unsatisfactory, you may return the product for an exchange or refund.Unopened Items returned within 30 days of receipt: Our Customer Care team will contact you in such cases, to make sure you are informed about the substitution.
At such times, reserves the right to use different brands of product as long as they are equal in price, performance and quality to expedite the shipment of your order. Product Substitution Policy Occasionally severe back-orders or other conditions could cause a major delay in the delivery of your order. For complete information please see our Returns Policy. We try to make the return process as easy as possible.
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